Refund policy

Return & Replacement Policy

At LOMEE, all return and replacement requests are subject to review and approval.

• Request within 24 hours: Customers must contact us within 24 hours of delivery to request a return or replacement. Please include your order number and reason for the request.

• Supporting evidence: Clear photographs or videos may be requested to help us assess the issue.

• Product condition: For approved standard returns, items should be unused, unwashed and in their original condition, with tags and packaging intact, except where the issue or applicable law requires otherwise.

• Approval required: Every request will be reviewed individually. Submitting a request does not guarantee approval. LOMEE will decide whether to approve a return, replacement or refund based on the circumstances and applicable policy.

• Return instructions: Please do not send any item back before receiving instructions from our team.

Defective, damaged, incorrect or materially misdescribed products, and other matters requiring a remedy under applicable law, will be handled in accordance with applicable consumer protection laws. Nothing in this policy limits consumer rights that cannot legally be excluded.